As a Regional Manager of Operations in Southern California at Sollis Health, you will provide strategic and tactical leadership for our concierge emergency and urgent care clinics within your region reporting directly to the VP, Operations.
You will be responsible for the oversight of the leadership team in your region as well as the front desk coordinators, radiology team, lab team and clinical support team. You will also provide a safe and compassionate experience for our members and their families as well as a supportive and productive environment for our Providers and other team members. You will work on process improvement opportunities, strategic planning and clinical integration opportunities that align with our Mission, Vision and Values.
Operations Management
- Provide support and guidance to Supervisors, clinical staff and senior leadership, regarding all aspects of operations and patient care delivery in your region.
- Responsible for the oversight of your region’s medical centers and house call operations.
- Develop and execute short and long term strategic operating plans and KPIs.
- Oversee all facility management and ensure locations are clean, and properly sanitized, adhering to utmost standards and OSHA protocols.
- Support and partner with your Regional Medical Director to improve processes and ensure clinical perspectives are accounted for in operational decision,
Clinic Regulations/Policy Adherence/Compliance
- Proactively review, analyze, and address gaps in service excellence, policies, and/or procedures.
- Manage internal operating protocols and communicate any updates across centers regarding changes to operating policies and procedures, including collaboration with the Membership team.
- Ensure teams and clinics are compliant by keeping up with annual mandatories, license and certifications requirements, scope of work for team members, etc. in partnership with the People team.
Workflow Efficiency
- Analyze and ensure efficient workflows, developing and implementing improvements across centers.
- Develop and refine staffing models for current and future centers along with the VP of Operations.
- Ensure scheduling is conducted efficiently and in a timely manner.
- Ensure bi-weekly payroll is completed on time and work with your direct reports to ensure daily reconciliations of timecards are completed for all employees at your site.
Quality Improvement
- Assist in the development of quality improvement programs that design, plan, measure, and improve the practice functions and key clinical populations served.
- Enhance the patient experience and ensure a high-quality delivery of care for our high-profile clientele.
- Ensure patient records are kept secure and HIPAA compliant as well as updated in both our EHR (Athena) and CRM (Salesforce).
Administrative
- Monitor the annual operating budget to ensure your region remains within approved spend.
- Monitor regional membership renewal rates partnering with the Membership and Member Services team.
- Create, enhance and regularly updating metrics dashboards to report out to senior leadership
- Partner with the VP of Operations and the People team for recruitment, staff development, employee relations concerns and performance management.
- Partner with the Expansion team on the opening of new centers and the Commercial team to develop strategic growth opportunities.
- Performs other related duties as required.
Experience
We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:
- Bachelor’s degree required. MBA, MHA or related strongly preferred.
- 8+ years of experience in physician practices, urgent care centers or hospital service lines.
- Must have a minimum of 5 years of progressive healthcare leadership experience.
- Previous track record of high levels of patient and employee satisfaction.
- Working knowledge of EHRs and CRMs required.
Skills:
To be successful in this role, candidates will demonstrate the following:
- Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers.
- Excellent oral/written communication skills are essential.
- Must possess a strong process improvement and financial management expertise.
- In-depth knowledge of the healthcare industry and practice management
- The ability to work efficiently and autonomously
- Ability to think out of the box and challenge the status quo
Compensation
Range: $135,000-$155,000 per year
This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position in Southern California. Sollis is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.
About Sollis Health
Sollis Health is the first and only medical membership that’s on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.
Our members never wonder if it’s a “real” emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that’s all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.
- Medical, Dental and Vision benefits
- Free Sollis Health membership for you and your eligible family members*
- Generous PTO and sick time
- 12 observed holidays
- 5 bereavement days per year
- 401k with a 3% company match
- Paid parental leave, up to 12 weeks
- Basic Life Insurance
- Employee stock options
- Professional development stipend
- HSA & FSA offerings
- Commuter FSA
- EAP services
- Professional Development Reimbursement
*Full-time and part-time employees eligible for this benefit
Office: 155 N San Vicente Blvd, Beverly Hills, CA 90211
Employment Type: Full Time
Department: Operations
Division: Operations
Area of Talent: Center Operations
Shift: Day – 40 Hours Per Week – 9-5pm
Work Setting: Hybrid
About Location
Palm Beach Flagship
Sollis Health’s Palm Beach flagship facility in sunny southern Florida. With a full spectrum of concierge medical services 24/7, Sollis offers a private, elevated alternative to traditional emergency care. Our membership model allows for the treatment of 90% of what an ER typically handles in a low volume facility, so our providers can truly take care of their patients. From injuries to illnesses, our passionate clinical and corporate leaders couple genuine care with concierge-level service. Each team member is committed to reimagining the future of emergency care – together.
Beverly Hills – San Vicente
Sollis Health’s Los Angeles Flagship located in Beverly Hills is a 1,900 square foot medical center with four exam rooms, an in-house lab and advanced radiology including X-Ray, CT and MRI. Open 24/7, our full spectrum of concierge medical services offers a private, elevated alternative to traditional emergency care. From injuries to illnesses, our passionate clinical and corporate leaders couple genuine care with concierge-level service. Each team member is committed to reimagining the future of emergency care – together.
Getting Hired
A High-Touch Hiring Experience
Joining the Sollis Health team is a similar experience as a member receiving care: seamless and streamlined. We dedicate one of our in-house recruiters to be with you every step of the way.
Application
As Sollis continues to grow, we open new opportunities frequently. So, when you find a role that feels like a fit, follow the steps to submit your application online. We review each and every application we receive, which does mean it may take us a bit to get back to you and we appreciate your patience.
Recruiter Screening
If selected to proceed, you will receive an invite to schedule a time to speak with one of our recruiters. You will have the chance to get to know more about Sollis, discuss the role, your career interests, and previous experience, as well as gain a clear understanding of the remaining steps of the process. Now’s your time to get to know us, as well!
In-Person/Virtual Interviews
As you complete your Assessment, we will schedule you to speak with additional Sollis team members – either virtually and/or in-person. There may be a couple of rounds of interviews, all of which offer a different perspective and deeper understanding of the role and the culture, and the ways you can contribute to our success.
Offer & Pre-Hire Onboarding
At the offer stage, we will present you with a total compensation package, which includes our many amazing benefits & perks. All offers are contingent on background checks and other pre-employment and pre-offer clearances. Then, you’ll be connected with our Pre-Hire Onboarding Specialist to complete all necessary next steps. We are excited to have you join the team!
Application
As Sollis continues to grow, we open new opportunities frequently. So, when you find a role that feels like a fit, follow the steps to submit your application online. We review each and every application we receive, which does mean it may take us a bit to get back to you and we appreciate your patience.
Recruiter Screening
If selected to proceed, you will receive an invite to schedule a time to speak with one of our recruiters. You will have the chance to get to know more about Sollis, discuss the role, your career interests, and previous experience, as well as gain a clear understanding of the remaining steps of the process. Now’s your time to get to know us, as well!
In-Person/Virtual Interviews
As you complete your Assessment, we will schedule you to speak with additional Sollis team members – either virtually and/or in-person. There may be a couple of rounds of interviews, all of which offer a different perspective and deeper understanding of the role and the culture, and the ways you can contribute to our success.
Offer & Pre-Hire Onboarding
At the offer stage, we will present you with a total compensation package, which includes our many amazing benefits & perks. All offers are contingent on background checks and other pre-employment and pre-offer clearances. Then, you’ll be connected with our Pre-Hire Onboarding Specialist to complete all necessary next steps. We are excited to have you join the team!
Careers Blog
From the Sollis Health careers blog
Sollis in Six: Dr. Scott Braunstein, National Medical Director
In our running series, Sollis in Six, we pose six questions to a team member to give you an inside look at #LifeAtSollis.
Sollis in Six: Dr. Carolyn McClain, Medical Director, San Francisco
In our running series, Sollis in Six, we pose six questions to a team member to give you an inside look at #LifeAtSollis.
